Privacy Policy
Effective Date: 1 March 2025
At Carmen Connelly Occupational Therapy, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) (the "Privacy Act") and other relevant Australian privacy laws. By using our website www.ccoccupationaltherapy.com.au and accessing our services, you consent to the collection and use of your personal information as described in this policy.
Personal Information We Collect
We collect personal information when you interact with our website and services. The types of personal information we may collect include:
Personal Details: This may include your name, address, email address, phone number.
Health Information: As an occupational therapy service, we may collect health-related information such as medical history, treatment details, assessments, and other relevant health information to provide you with effective care.
Financial Information: If applicable, we may collect payment information such as credit card details to process payments for services rendered through third party services.
Website Usage Information: This includes information such as your IP address, browser type, device information, and usage data collected through cookies or similar technologies.
How We Use Your Information
We use the personal information we collect for the following purposes:
To provide you with occupational therapy services and related care.
To communicate with you, respond to inquiries, and schedule appointments.
To process payments and manage financial transactions.
To improve our website, services, and client experience.
To comply with applicable legal and regulatory requirements, including those under the Privacy Act 1988 (Cth) and other relevant laws.
Sharing Your Information
We may disclose your personal information in the following circumstances:
Service Providers: We may share your information with third-party service providers that assist us in providing our services, such as payment processors, IT services, email services, and scheduling platforms. These third parties are required to comply with the Privacy Act 1988 (Cth) and protect your data.
Legal Obligations: We may disclose your personal information to comply with the law, regulations, or legal processes, including responding to subpoenas, court orders, or other legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, provided that the acquiring party agrees to handle your data in accordance with this Privacy Policy.
Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience and gather usage data for analytical purposes. You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect some functionality of the website.
Your Rights Under the Privacy Act
Under the Privacy Act 1988 (Cth), you have the right to:
Access: You have the right to request access to the personal information we hold about you.
Correction: You can request that we correct any personal information that is inaccurate, incomplete, or out of date.
Deletion: You may request the deletion of your personal information, subject to certain legal and contractual obligations.
Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the instructions in the communication or by contacting us directly.
To exercise these rights, or if you have any questions about how we handle your personal information, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, or if you wish to exercise your rights under the Privacy Act 1988 (Cth), please contact us at:
Carmen Connelly
admin@ccoccupationaltherapy.com.au
0466 911 592